This rule below was deemed to be in need of a change, due to the outcry of the community we have decided to push this in order to ensure that the best and fairest conclusion can be reached when these situations happen.
Current rule:
3.12 In the event a whole team disconnects from the match due to unforeseen circumstances, including but not limited to internet issues, power outages, adverse weather conditions and the like, the match will continue and played until the end. In the event a team disconnects due to server issues, it is their responsibility to contact an admin by pressing the “CALL ADMIN” button in the FACEIT lobby on the FACEIT platform and inform them about the situation. If those issues can be proven, the admins may decide to have the match replayed.
We have made an amendment to this rule for ALL TI Open Qualifier tournaments held moving forward that begin on Saturday June 16th. This is the following change:
Amended rule:
3.12. In the event a whole team disconnects from the match due to unforeseen circumstances, including but not limited to internet issues, power outages, adverse weather conditions and the like, the opposing team will immediately pause the game and contact an admin in order for us to be made aware of the issue in the match. You can contact an admin by pressing the “CALL ADMIN” button in the FACEIT lobby on the FACEIT platform and inform the admin about the situation. The disconnect pausing time per team should be of ten minutes long. In the event the enemy team has not reconnected after the ten minutes have passed, the pause could be extended only based on the admin’s decision. In the event several disconnections happen during the same match, the disconnect pausing time of each will contribute towards the total ten minutes granted to each team.
3.12.1. In the case where both teams disconnect the first player able to connect back to the game must immediately pause the game and make contact with the admin by pressing the “CALL ADMIN” button in the FACEIT lobby on the FACEIT platform and inform the admin about the situation. The admin will then make a ruling on whether the match can be continued or if a full rematch is required.
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